Like many such books, Upstream draws on examples from across the spectrum, from sport to business. But Heath is clever enough to focus on significant societal issues, such as sexual harassment, climate change, and school shootings, which gives the book a substantial feel that some more superficial problem-solving manuals lack.
Many of the situations addressed in this book--from customer service to crime to chronic illness--are daunting. Yet, the commitment and ingenuity used to tackle the issues are nothing less than inspirational. Every organization could benefit from upstream thinking.