Hackman goes back in history to show the evolution of emotional labor and how it became the province mostly of women. She includes interviews with a wide selection of emotional-labor suppliers, from stressed moms to sex workers.
As she critiques the neoliberalism that has given rise to an economic system built on invisible exploitation, Hackman issues a clarion call to rethink the true relationship between empathy and power ... A thought-provoking and incisive book.
