PositiveThe New York Times Book ReviewThis story has been told many times, but the authors put it in a new context as a novel master metaphor: the computer no longer an electronic beast demanding human care and feeding as in the punch-card era but a compact and conscientious personal assistant ... On balance, User Friendly is a tour de force, an engrossing fusion of scholarly research, professional experience and revelations from intrepid firsthand reporting ... The book’s single weakness may be that it shortchanges the history of user-friendly design in this country.
